Feature Overview

The Future CC Demo comes with all features enabled by default.

Future CC Widget

Feature	Description
Twilio Segment Integration	offers an interactive feature allowing the audience to actively participate by choosing their own favorite color, animal, and destination, creating a highly personalized and engaging customer experience.
E.164 Number Validation	automatically validates and adds the country code based on the user's IP address
Interactive Message Rendering	utilizes adaptivecards.io for dynamic and engaging message displays

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Flex Agent UI

Feature	Description
Segment Profile	agents access customer traits via Twilio Segment
Dynamic Personalization	AI response integrates real-time data for tailored agent responses
Message Recommendation:	AI-powered suggestions for optimal responses.
AI-Powered Conversation Summaries	utilizes AI to generate concise and informative summaries of ongoing conversations, streamlining agent workflows and ensuring no crucial details are overlooked.
Conversation Cards	effortlessly drag-and-drop interactive messages into the chat panel. Supports seamless escalation to video.
Interactive Message Rendering	dynamic and actionable message displays using adaptivecards.io.